- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com
- Brand Name
- HP
- Service Name
- Care Pack HArdware Support with Defective Media Retention
- Product Type
- Service
Increase equipment availability and productivity with high-quality on-site and remote support for your HP hardware, as well as selected multi vendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.
- Service Information
- Service Main Type
- Technical
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts & Labor
- Service Description
- 9x5xNext Business Day
- Service Details
Remote Problem Diagnosis and Support:
- HP Services uses electronic remote support tools to isolate your problem and facilitate resolution
Next Business Day On-site Response:
- For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
- HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
- Your coverage includes all required parts and materials
Coverage Window Options:
- Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays
Escalation Management:
- Established escalation procedures enlist specialized expertise from HP and selected third-parties
Optional Defective Media Retention Service:
- A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
- This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement
- Provided Support
- Defective Media Retention
- Remote Diagnosis
- Service Availability
- 9 x 5
- Service Response Time
- Next Business Day
- Service Location
- On-site
- Service Duration
- 2 Year
- Product Supported
- HP Notebook