- General Information
- Manufacturer
- Cisco Systems, Inc
- Manufacturer Website Address
- http://www.cisco.com
- Brand Name
- Cisco
- Service Name
- SMARTnet
- Product Type
- Service
Maintain Network and IT Infrastructure Coverage
Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts
- Service Description
- 24x7x4 Hour
- Service Details
- SMARTnet 24x7x4:
- Advance Replacement parts on a Four-Hour Response basis twenty-four (24) hours per day, seven (7) days per week, including Cisco-observed holidays.
- Provided Support
- Hardware Maintenance
- Software Maintenance
- Parts Replacement
- Software Upgrade
- Software Update
- Phone Support
- Diagnosis
- Web Knowledge Base Access
- Service Availability
- 24 x 7 Web Knowledge Base Access
- 24 x 7 Phone Support
- 24 x 7 Parts Replacement
- Service Response Time
- 4 Hour - Parts Replacement
- Service Duration
- 1 Year
- Product Supported
- Cisco Systems Catalyst 2960 Plus 24 Port: WS-C2960+24LC-L